Requesting Support

If you require support please use the following steps:

  1. Read the following things carefully please: http://opencartgeek.com/before-requesting-support

  2. Search the OpenCart forum using the extension name.

  3. Contact the developer of the extension. Normally a contact email address is included in the install instructions.

  4. If the developer has not got back to you in reasonable time please try the contact us link at the top right of OpenCart web site to get support from the OpenCart team.

    Please note that you might have to wait 2 days for reply after a weekend or a public holiday due to the large number of support emails we answer.

  5. It is very important you include as much information as possible about your problem. The type of information we require web site URL, Order ID (if applicable) and any error messages.

  6. After we receive your initial contact mail we may ask your for additional information such as Admin, FTP and cPanel information so we can fix your problem. Any login information will be deleted after your problem is fixed.

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